How To Clean Filter On Rinnai Avenger 25 Gas Heater

185 questions from our users

Avenger AV25SN (Natural, Silver)

Hi, I have a Rinnai Avenger 25 heater RCE-671TR. with serial no: 15 02001926
Could you please tell me how old it is. Thank you in advance

1 answer

Rinnai A. Rinnai

3 weeks ago

Hi Marius,
Thanks for the question.

The Rinnai Avenger RCE-671TR is a manufacture date of February 2015.

Thanks,
Rinnai Australia

Sriasked 2 months ago

Avenger 25 / 25Plus

Hi, i had my Rinnai Avenger 25 heater temperature set to 25. Suddenly it started making a loud screeching noise. What could be the reason?

2 answers

Perhaps the fan bearing has failed. I suggest you contact Rinnai service.

Rinnai A. Rinnai

2 months ago

Hi Sri,

Thanks for the question, we would recommend contacting our Technical Department to discuss this matter further. They can be reached on 1300 555 545 (option 3).

Thanks,
Rinnai Australia

Avenger 25 / 25Plus

Has anyone had any issues of ceilings and walls being stained with soot? My painter has said it's the gas heater(unfluid) causing it?

5 answers

Soot indicates incomplete combustion.
Step 1 is to clean the filters.
Next, a service call by Rinnai.

Thankyou will phone first thing in the morning.

This sounds dangerous, nothing like that from ours and I have had it 4 years.

Avenger 25 / 25Plus

Hello
I have a Rinnai Avenger 25TR gas room heater. The remote was lost some years ago. Yesterday as the top was dusted, it beeped, and we can't turn it on again. Everything is clean. Filters etc. There is writing on the small screen which clearly indicates that it has power. I think I can see a "Lock" symbol.
Can you advise how we can turn it on again?

Many thanks.

3 answers

Press the up and down arrows at same time and hold for 3 seconds

It's a cold evening. I have done as you have suggested. It worked. THANK YOU. So kind of you. Will

Rinnai A. Rinnai

2 months ago

Hi Jurek,

Thank you for assisting Will S with his question.

Thanks
Rinnai Australia

Avenger 25 / 25Plus

Thinking of buying a Rinnai portable gas heater - I have a townhouse with open plan living, dining and kitchen area - I am not sure whether to look at the Rinnai Avenger 25 or the Rinna Dynamo - can you help me out please.

3 answers

You need to measure the size of the living area by volume.
The minimum sizes given in the manual are:
Avenger 25 - 62.5m3
Dynamo 15 - 37.5m3
If you are in a townhouse, chances are that the Dynamo 15 will be plenty big enough for the job

Thank you - yes after doing some research the Dynamo would be more suitable.

Rinnai A. Rinnai

2 months ago

Avenger 25 / 25Plus

Hi. We have a new avenger 25 and it doesn't switch off when the room temperature exceeds the set temperature. Often it can get 5 or 7 deg above the set temp and the room is too hot. Any ideas?

5 answers

Does it run full power, ours continues to run but only to keep the temperature steady

Yes, that is how it works. There is no problem with the unit.
A couple of ideas.
Firstly, forget about setting the temperature, you adapt to the room temperature yourself and if necessary, set the unit to L (low fire). It will not go lower than this.
Then you switch on/off yourself. We do it here.
The next issue may be that your unit is actually too big for the room that you are trying to heat.
The manual says 62.5m3 volume but the minimum should be a lot higher in my opinion (we have 3 units).
If your room is this sort of size the smaller unit could have been a better fit.
Sorry I could not be much more help.

Hi. Thanks for the response. So your saying the thermostat doesn't function and the heater keeps running even when over he set temperature? If so why say it has a thermostat and why have a set temperature that can be much lower than the room temperature
Usually a heater turns down or off when the room temperature exceeds the set temperature
Thanks again but I don't think the unit is functioning correctly

Avenger 25 / 25Plus

Hi , I have clean my Rinnai Adenger 25 plus and still has a smelly gas, not sure what to do next??

6 answers

Hi Alex,
With this heater it's recommended that you have it serviced. Have your gas heater serviced at least every 2 years by a qualified gasfitter. They come to your home and take your heater outside where they use their equipment to clean it. I wasn't watching to see what they actually do but it should sort out the gas smell.

Are you on mains gas or bottle? When a bottle is going to empty the gas smells worse, don't know why, we experience this!

Thanks Vivit

Thanks Ewan
The Gas is not a bottle it's from the main gas pipe.

Avenger 25Plus AV25PSAN (Natural Gas, Silver)

Pls confirm whether it is only the rinnai avenger 25 PLUS where you can set desired temp that turns off automatically when reached, or is this feature also available on the standard avenger 25? Sales assistant in store suggests you can set automatic settings so heater turns off when desired temp reached with the standard avenger 25, but the reviews here suggest otherwise.

3 answers

As far as I can tell the Avenger 25 Plus has an additional electric heater. That's it.
The heater does not turn off when the set pint is reached but does turn itself down.
So, if it is a mild day, the temperature will continue to climb above what you set.
You may wish to contact Rinnai to confirm.

Yup, that's correct!

Rinnai A. Rinnai

4 months ago

Hi Dajana B,

Yes only the Avenger 25plus has the set and forget temperature control. It also has an asses electric heating element which allows for extra heat to be produced.

Thanks
Rinnai Australia

Avenger 25 / 25Plus

The heater keeps turning off, it looks as if the pilot light keeps shutting down. how do I fix this?

2 answers

Have you cleaned the air filter?
Or checked the other items to be checked in the manual?

Rinnai A. Rinnai

4 months ago

Hi Irene,
Thanks for the question.

We would recommend contacting our Technical team on 1300 555 545 for further advice.

Thanks
Rinnai Australia.

Avenger 25 / 25Plus

How do I increase the temperature setting? Simply pushing the up and down buttons isn't working and it's stuck on economy 21.

3 answers

Sounds like a fault. Contact Rinnai 1300 555 545

Rinnai A. Rinnai

5 months ago

Hi Paige A,
Thanks for your question.

If you click on the title above for the Avenger 25/25 Plus and click on the details tab, you can download the manual for assistance, otherwise we would recommend calling our service department on 1300 555 545 to speak to technical help team or book a service call.

Thanks
Rinnai Australia

Yip, sounds like a fault! Did you get a remote control? They are good!

Avenger AV25SN (Natural, Silver)

Hi, I have a Rinnai Avenger 25 heater RCE-671TR. with serial no: 12 03-008794.
Could you please tell me how old it is. Thank you in advance

2 answers

Rinnai A. Rinnai

5 months ago

Hi Ria T,

Thanks for the question, the serial no. 12 03-008794 indicates the Rinnai Avenger25 is March 2012 manufacture date.

Thanks,
Rinnai Australia

Thanks

Avenger AV25N (Natural Gas, White)

hello,

i have had the rinnai avenger 25 for 2 weeks it was working fine no smell or anything,
yesterday it had a very strong odur not a gas smell but sonething similiar it gave me a headache i have unpluged it and let it wait over night however its still the same.

Please help

1 answer

Rinnai A. Rinnai

5 months ago

Hi Elif E,

Thanks for the question, we would recommend speaking to our technical help desk who can run through some troubleshooting with you. They are available on 1300 555 545 option 3.

Thanks
Rinnai Australia

Avenger AV25N (Natural Gas, White)

My heater permits a strong odour once turned on. It has been used for the past 2 winters. At the end of last winter the filter was cleaned and then the heater was stored away from dust etc. I am concerned about smell.

5 answers

Rinnai A. Rinnai

5 months ago

HI Barbara,

Thanks for your question.
We would recommend contacting our Technical team on 1300 555 545 to assist further.

Thanks
Rinnai Australia

A strong odour tends to indicate incomplete combustion or poor quality gas (sulphur compounds are smelly).
But, I see that the Rinnai people have reached out, best to keep in touch with them.

Rinnai A. Rinnai

5 months ago

Hi Barbara,

If you would like to send us a direct message with your contact details, we will have one of our technical team contact you.

Thanks
Rinnai Australia

2 answers

Rinnai A. Rinnai

6 months ago

Hi Josh Al,

Thanks for the question.

We would recommend contacting our Technical team on 1300 555 545 for further advice.

Thanks
Rinnai Australia.

Don't do that
Read here regarding safety guidelines when using gas heaters

https://www.betterhealth.vic.gov.au/health/healthyliving/gas-heating-health-and-safety-issues

Avenger 25

My Avenger 25 gas heater. I cannot adjust the temperature. It is not locked but the up and down buttons are not working

1 answer

Rinnai A. Rinnai

6 months ago

Hi Happy Customer,

Thanks for reaching out!

We would recommend contacting our Technical Helpdesk on 1300 555 545 (Option 3) for assistance with this matter.

Thanks
Rinnai Australia

Avenger AV25SN (Natural, Silver)

Hi I have 2 avenger gas heaters. One with the serial number 07.03-007473 the other with 11.02-004.727 I would like to know how old they are.

2 answers

https://www.howtolookatahouse.com/Blog/Entries/2018/8/how-do-i-tell-the-age-of-a-rinnai-water-heater-from-the-serial-number.html

Rinnai A. Rinnai

6 months ago

Hi StefV,

Thanks for the question.

The units you have mentioned were manufactured in March 2007 - 07.03-007473 and February 2011 - 11.02-004.727

I hope this helps.

Thanks
Rinnai Australia

Avenger 25 / 25Plus

Is there an installer at post code 3153 VIC? I bought the unit online but can't find a installer. I currently have a wall heater, which I would like to remove and install this model. Please advice.

4 answers

Rinnai A. Rinnai

7 months ago

Thank you for you response. I do have an indoor gas heating unit Vulcan, which was installed, when I bought my home. Would that qualify the "limited circumstances" clause? I can't find the definition of this term in the link, provided.

Thanks.

Rinnai A. Rinnai

7 months ago

Hi Thiru, we cannot comment on the Vulcan unit however if the property is connected to Natural Gas, then you would not be able to install the Avenger heater.

Thanks
Rinnai Australia

Avenger 25 / 25Plus

I have a Rinnai Avenger 25 purchased 12 months ago. When I turn it on the room temperature displayed is always higher than the actual temperature by 6 or 7 degrees. This morning the unit was set for 22 degrees when the actual room temp was 15. The room temp moved to "H" in a short period. Is this normal?

3 answers

Rinnai A. Rinnai

7 months ago

Hi Barry,

Thanks for the question.

Please contact our Technical team on 1300 555 545 for further assistance.

Thanks
Rinnai Australia

I contacted them this morning and was told it was "odd"?? Suggested unplug for 30 minutes. I did and the H disappeared and replaced by 27 degrees despite room temp being 20 degrees. What now. This high room temp has been a problem since I purchased the heater in May 2020. What next. This is extremely frustrating!

Rinnai A. Rinnai

7 months ago

Hi Barry,

Thanks for the question.
One or two degrees difference is the normal range but anything larger requires a service call to test the room temperature sensor.

Please contact our 1st Care Service Team on 1300 555 545 to make a booking or alternatively you may book online following the link provided https://www.rinnai.com.au/support-resources/online-service-booking/

Thanks,
Rinnai Australia

7 answers

Contact Rinnai
https://www.rinnai.com.au/contact-us/

Rinnai A. Rinnai

7 months ago

Hi Deanne Simpson.

The serial number provided shows the heater was manufactured in April 2012.

Thanks
Rinnai Australia

Thank you for your reply, can you tell me if we can convert it to be used for bottled gas?

Avenger 25Plus

We have just taken our heater out of storage, the heater turning on and working ok, but the timer is beeping and the lights on the heater are flashing in a random way. I have made sure the timers are off.

4 answers

https://www.rinnai.com.au/wp-content/uploads/17-003-671-471-and-371-Portable-Heat-Issue-08-051217.pdf